Welcome! Thank you for using “CARACOL PARK” website!

This application and this Terms and Conditions of Use (“Term”) rules your access and use of the website, within Brazil, made available, controlled and operated by CARACOL PARK - NOVO CARACOL E TAINHAS S/A. (“CARACOL” or “CARACOL PARK”), headquartered at Rua Batista Luzardo, 167 – Loja 02, Centro – Canela/RS, CEP: 95.680-000.

The purpose of this Term is to define the rules to be followed for the use of the “CARACOL PARK”, application/website without compromising the application of current legislation.

IT IS IMPORTANT TO REMEMBER THAT WHEN USING “CARACOL PARK” APPLICATION, YOU WILL HAVE THE OPTION OF ACCEPTANCE AND AWARENESS OF THIS AGREEMENT, THROUGH A PREVIOUSLY UNCHECKED “CHECKBOX”, SO THAT YOU CAN CHECK IT OR NOT. IN CASE OF CHOOSING TO CHECK IT, YOU ARE AWARE OF THIS AGREEMENT AND ITS RULES, BEING FULLY RESPONSIBLE FOR ANY AND ALL ACTS PERFORMED BY YOU IN THE APPLICATION. IF YOU DO NOT ACCEPT AND/OR DO NOT AGREE WITH THESE TERMS, PLEASE DO NOT ACCESS/USE THIS APPLICATION.

We emphasize that the details contained in this term can be updated at any time, being the user's responsibility to consult them whenever interacting with the application.

Caracol State Park is a 25.10 hectare conservation unit in the state of Rio Grande do Sul, in the municipality of Canela.

Its main attraction is a true spectacle of nature: the Caracol Waterfall, with a free fall of 131 meters, that can be enjoyed from lookouts and the observatory, which provide a privileged panoramic view.

The Park was officially founded in 1973, however, since 1954, when the Government of the State of Rio Grande do Sul declared public utility the land where Caracol Waterfall is located, there has been a gradual increase in the number of visitors to the site, which motivated the implementation of an infrastructure such as an entrance, restaurant, public toilets, indoor parking, and the waterfall observation deck. Since December 2022, the Park has been under concession by Consórcio Novo Caracol e Tainhas.

In addition to the main services, CARACOL PARK offers walks on ecological trails, a train ride through the Estação do Sonho Vivo, visits to the Observatory – a lookout point at a height of 27m, with a 360º view of the park, in addition to the Historic Center, playground, sports courts and shops.

a) Sale of access tickets to the “CARACOL PARK”;

b) Sales of tours inside the “CARACOL PARK”;

c) Information and stories about the Park;

d) Access to company job positions;

e) Applications for open job positions;

f) Contact channel with the company;

g) Contact channel about rentals for events, media, commercial actions.

3.1. Navigation in the application “CARACOL PARK”, with User status, applies to users who wish to buy access tickets to the Park, in addition to other products and offered services, such as those who wish to apply for job vacancies in the company and want to know about media, events and locations in the Park.

3.2. To access the “CARACOL PARK” website and use its functionalities, it is necessary to register to create a login and access password. To register, the user must go to the registration area and fill out the form stating: e-mail, full name, country, state, CPF, passport (if foreign), cell phone and landline. After filling in the fields, just click on the register button.

3.3. For your access, we may request information about your personal data, as described in our Privacy Notice.

3.4. To make a purchase on “CARACOL PARK” application/website, you must be at least eighteen (18) years old. Access must be carried out only by you, holder of an account. If irregularity or false information is verified by the user, access or account may be blocked.

3.5. The contents provided within the website by the user will be or may be protected by encryption.

3.6. In case of suspected fraud, illicitly obtaining a benefit or advantage, or for non-compliance with any of the conditions set forth in these Terms of Use, “CARACOL PARK” saves the right to suspend or cancel, at any time, your access to the application, without any compensation being due to you. Fitting the “CARACOL PARK” the right to promote a return action, if necessary, for non-compliance with any conditions set forth in these Terms of Use.

4.1. The user is exclusively responsible for the use of the application and must respect the rules of this Term, as well as the applicable legislation.

4.2. The user guarantees the authenticity of all data provided, being responsible for keeping your personal information up to date.

4.3. “CARACOL PARK” shall not be liable for direct or indirect damages resulting from or in connection with access, use or the inability to access or use the application.

4.4. It is the user's responsibility to keep their login and password safe and out of reach of third parties. In this way, the user is responsible for all actions performed on his account.

4.5. In view of the inherent characteristics of the internet environment, the application is not responsible for connection interruptions or suspensions, incomplete or failed computer transmissions, as well as for technical failure of any kind, including, but not limited to, malfunctions of any network, hardware or software.

4.6. It is the user's responsibility to keep the environment of their device (computer, cell phone, tablet, among others) safe, using the tools available to ensure security.

4.7. The user declares that they are civilly capable. In case of possible access by any user under 18 (eighteen) years old, with or without authorization from the legal guardian, the latter will be responsible for all acts performed by that person, as stated in law.

5.1. “CARACOL PARK” undertakes to process your information and personal data in accordance with the General Data Protection Law (LGPD) and according to our Privacy Notice.

5.2. The Privacy Notice is an inseparable part of this Term of Use.

6.1. Payments made for the online purchase of tickets in the “CARACOL PARK”, must be carried out within the application, via credit card or PIX, the following personal data being collected: E-mail, CPF, Passport, Country, State, telephone, credit card data, in case of payment by card.

6.2. Confirmation of payment through the application will depend on each credit card company.

6.3. “CARACOL PARK” saves the right to establish, remove and/or revise the price relating to all services or goods obtained through the use of the application at any time.

7.1. All rights relating to “CARACOL PARK” and its functionalities, produced directly or indirectly, are exclusive property of the application.

7.2. “CARACOL PARK” guarantees that all rights, titles, and interests (including, but not limited to, copyright and other intellectual property rights) over provided services, will remain under the ownership of the application.

7.3. The user will not acquire any ownership rights over “CARACOL PARK” services and content.

7.4.It is forbidden to use, copy, reproduce, modify, translate, publish, transmit, distribute, perform, upload, display, license, sell or exploit and reverse engineer any “CARACOL PARK” content, without prior and express consent of the application. Any unauthorized use of “CARACOL PARK” Content will be considered as a violation of copyright and intellectual property.

7.5. It is forbidden for the user to download our content in order to store it in a database to offer to third parties. It is also forbidden that the available content is used to create a database or a service that may compete in any way with our business.

8.1. Claims of copyright infringement of any content available on the app, must be forwarded via email: [email protected]

9.1. O “CARACOL PARK” spares no effort to ensure the privacy and security of your application in the internet environment.

9.2. Our website relies on industry-commercially available security measures. In addition, the payment process works through a secure server, using the SSL (Secure Socket Layer) protocol. The secure server establishes a connection so that transmitted information is encrypted, ensuring that it is only intelligible to your computer and “CARACOL PARK”.

9.3. By accepting this Term, you agree to submit to the procedure for detecting possible fraud operations and, at the same time, authorize “CARACOL PARK” so that, once the aforementioned information and additional documents have been provided, they will be used for future transactions.

9.4. For more information about the storage and processing of information, check our Privacy Notice.

10.1. Visitors to the Platform of “CARACOL PARK” may post ratings, comments, photos and other content, send communications, suggestions, ideas, questions or other information, provided that the content is not illegal, obscene, threatening, defamatory, invades privacy, infringes copyrights or intellectual property or is objectionable or harmful to others, and that it does not contain software viruses, political campaigns, commercial requests, chain letters, mass mailings or any other form of “spam”.

10.2. You may not use a false email address, pretend to be another person or entity, or provide any false information about the origin of content. “CARACOL PARK” saves the right (but not the obligation) to remove or edit such content.

10.3. We are not responsible for any damage (indirect, consequential, punitive, lost profits or other losses), of any nature, that may arise to third parties as a result of improper conduct, offensive or contrary to current legislation and guidelines for use and handling of our products/services by the user.

11.1. If you have any questions, comments, or suggestions, please contact us by e-mail: [email protected]

11.2. In case of doubts, to claim your rights or any communication, CARACOL PARK, in compliance with article 41 of the General Data Protection Law, indicates to contact the Data Protection Officer, Louana Costa, through the following email: [email protected]

12.1. “CARACOL PARK” owns the platforms www.parquecaracol.com.br and holds all rights to the appearance, design, functionality and all other aspects of the platforms, and such rights may not be used, reproduced and/or copied without their express authorization.

12.2. Occasionally the “CARACOL PARK” platform may provide access links to websites of third parties, related or not to “CARACOL PARK”. We emphasize that we are not responsible for examining the content of these sites or any offers from any of these companies. It is up to the User to always analyze the privacy policies and conditions of use of these third parties.

12.3. The Parties declare and agree that the acceptance of this Term will be made in electronic format. The Parties acknowledge the veracity, authenticity, integrity, validity and effectiveness of this Agreement and its terms, including its annexes, pursuant to article 219 of the Civil Code, in electronic format and/or signed by the Parties through electronic certificates, even if electronic certificates are not issued by ICP-Brazil, pursuant to article 10, § 2, of Provisional Measure No. 2200-2, of August 24, 2001 (“MP No. 2200-2”).

12.4. Any omission or delay by either Party in demanding compliance with any term or condition of this Agreement by the other Party, or in exercising any right, prerogative or remedy provided herein, will not constitute novation nor will it imply waiver of the future possibility of demanding compliance with such term, condition, right, entitlement or remedy.

12.5. Each clause, item, period, and sentence of this Agreement constitutes an independent and distinct commitment or provision. Whenever possible, each clause of this Agreement shall be interpreted in such a way as to become valid and effective under the applicable law. If any of the clauses of this Term is considered illegal, the clause shall be judged separately from the rest of the Term, and replaced by a lawful and similar clause, which reflects the original intentions, observing the law limits, and all other clauses will remain in full force.

12.6. “CARACOL PARK” saves the right, at any time and at its sole discretion, to modify the clauses of this Term, leaving the User to verify its content whenever accessing the platforms.

12.7. Likewise, “CARACOL PARK” saves the right, at any time and at its sole discretion, to discontinue, suspend, end, or change the access form to its electronic address in relation to any content, period of availability and equipment necessary for accessing and/or using it, without prior notification to the user.

13.1. This Term is established and interpreted in accordance with the Laws of the Federative Republic of Brazil.

13.2. The Jurisdiction of the Comarca of Rio Grande do Sul is elected as the competent one to solve any issues that may arise from this document, with express waiver of any other, however privileged it may be.

14.1. “CARACOL PARK” saves the right to change these Terms of Use whenever necessary, to guarantee the functionality, improvements, and updates of the offered services, not being obliged to maintain an application structure.

Our Terms of Use will always show the last update date or current version.

Version	Modified item	Reason	Data
01	Original version	N/A	01/18/2023